Refund policy

Return & Refund Policy — Signature Shop BD

Website: https://signatureshopbd.com/

Effective Date: August 2026

1. Introduction & Scope

Welcome to Signature Shop BD. Providing high-quality products and excellent service to our customers is our primary goal. If you receive a product that is defective, damaged, or incorrect, you are eligible to request a product replacement or a refund under our standard Return & Refund Policy.

2. Eligibility for Returns & Exchange

Return or exchange requests must be submitted within 3 days (72 hours) of receiving the package. You are eligible for a return/exchange under the following conditions:

  • Incorrect Product: Received an item different from what was ordered.

  • Damaged / Defective Product: Received a damaged, torn, or broken item upon delivery.

  • Size or Color Mismatch: Size fit issue or incorrect color delivered (subject to stock availability).

  • Missing Items: Any item missing from the order package.

⚠️ Important Requirement (Unboxing Video):

To verify any claim regarding damaged, defective, or missing items, a clear and unedited Unboxing Video taken while opening the package is mandatory. Claims without an unboxing video may not be accepted.

3. Non-Returnable Items & Conditions

Returns or refunds will not be accepted under the following conditions:

  • Claims made after 3 days of delivery.

  • Normal wear and tear or damage caused by improper use or negligence by the customer.

  • Missing original tags, labels, original packaging, or included accessories.

  • Customized or special-order products.

  • Requests based solely on a "change of mind" or without a valid reason.

4. Refund Process & Timelines

Once we receive your returned item, it will undergo a Quality Control (QC) check. If approved, your refund will be processed within 3 to 7 working days.

Payment Method Refund Channel Timeline
Mobile Banking (bKash / Nagad / Rocket) Direct Cash-in / Transfer to Customer's Account 3 – 5 Working Days
Cash on Delivery (COD) Mobile Banking / Bank Transfer after receiving return 3 – 7 Working Days
Debit / Credit Card & Online Gateway Reversal through the original payment gateway 7 – 10 Working Days

5. Shipping & Delivery Charges Guidelines

  • Company Error: If the return is due to an error by Signature Shop BD (e.g., damaged or incorrect product delivered), we will cover the full return shipping fee.

  • Customer Preference / Exchange: If you wish to exchange a product for size preferences or personal choices, you will be responsible for both the return shipping fee and the re-delivery charge.

6. Order Cancellation Policy

Customers can cancel an order anytime before it has been dispatched to the courier service. If an order is canceled after shipment, the customer may be liable for the applicable courier charges.

7. Contact Us

For any return, exchange, or refund queries, please get in touch with our customer support team: